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FAQ (Frequently Asked Questions)

Why are the products a bit expensive?
Products are made on demand and by the unit, that is why the price is a little higher than the price of standardized products manufactured in large quantities.

Can't you have the goods produced at a lower cost?
There are many factories, especially here in Thailand, but they produce only for big orders. Besides, we don't have the time to deal with the shipment, customer care, etc.

Why did you choose Cafepress?
Cafepress has a wide variety of products, and handles the entire selling process: online shop, secure payment, shipment and customer care. We used their services several times and we were always very satisfied.

What are the shipping costs?
Shipping costs vary according to the country you live in and the number of items. For more information, please read this page on Cafepress website.

Why did you choose an orphanage in Thailand?
It's the country where your humble webmaster resides, and this is from where Freelang is run. So we have the possibility to bring the donations in kind ourselves, making sure they reach the children.

How can I be sure that the money won't be embezzled?
Being entrusted with someone else's money is a heavy responsibility. That is why we specify our commitments in a charter, that can be read on this site. The operation will be led in total transparency, with all accounts and receipts being published here on this site.

Can I send you some money instead of buying a product?
No, we are not entitled to handle money directly. Besides, this operation is not much about collecting money, but rather about distributing Freelang products. We just seize the opportunity to make a profit, and we try to make good use of it.
 

Should you require further information, please feel free to contact us.

 

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